Marlborough Trails High-Speed Internet Service

Frequently Asked Questions

What should I do if my Internet stops working?

Call Sudora at (314) 991-2594 and let them know that you are down. We will work hard to get you back online in a timely manner.

How do I sign up?

Call Sudora at (314) 991-2594 and let them know that you want Internet service. A Sudora representative will answer and questions you have and schedule installation.

How fast is the connection?

512 Kbps symmetrical – meaning you can send data upstream at 512 kbps and receive data downstream at 512 kbps

How does that speed compare to dial-up, cable, and DSL?

On the downstream side it’s much faster than dial-up, and comparable to most basic DSL and Cable high-speed Internet packages.

On the upstream side it’s 3 times faster than most DSL and Cable high-speed Internet packages.

Do I need a land phone line?

No landline required.

How much does service cost?

$10 per month for the first 3 months (this is to help offset hardware and installation cost) 

then

$36.95 per month – No contract necessary. Cancel anytime.

Can I hook this up to multiple computers in my apartment?

Yes with a router.  It works similar to AOL where each subscriber has a login and password.  If you are logged in on one computer, you cannot log in on another computer. With a router, multiple computers can be online using the same login.

Will I need to purchase additional hardware?

Yes you will. A lot will depend on your location within the complex, and whether you have multiple computers.

Hardware cost for a wired computer (i.e. a desktop PC): $87.50 for a Wall Mount Adapter

NOTE: Residents in select units will not be using the above equipment. Those units may require a wireless ethernet bridge (also $87.50). Call (314) 991-2594 for more information.

Will I need to purchase additional software?

You should have anti-virus software if you don't already. 

Can I just use my existing cable modem, DSL modem?

No.  You need special hardware. However, if you have a standard router you can use that in conjuntion with the other hardware.

Can I still use my current email?

Yes – for all web-based email (e.g. Hotmail, Yahoo, Gmail) not associated with your current Internet service provider.

What are the minimum system requirements?

Wireless customers need a wireless card (802.11b/g) in their laptop.  Wired customers need an Ethernet port (a.k.a. the plug that looks like a big phone jack).

Is this compatible with Macintosh or Linux?

Yes, any computer with modern web browsing capabilities will work.

Do you offer static IP addresses?

No.

Can I use remote administration software (like PC anywhere) to access my home computer from work?

No.

Can I use my VPN or remote administration software to access outside computers/networks from my apartment?

Can I still use my firewall?

Software firewalls (e.g. ZoneAlarm, Norton) are fine.  A router can act as a firewall for additional security.

If you have any additional questions, you can call Sudora at (314) 991-2594